Facilitating Collaboration
At CoverMyMeds, I facilitated workshops and collaborative discussions both at the product team and organizational levels to understand areas of friction, prioritize the right work, and crowdsource ideas to solve complex problems.
I was responsible for running collaborative exercises for product teams and the product organization.
Overview
My responsibilities for these activities included:
Planning and determining appropriate activities with PMs
Creating the activity templates
Working with user researchers to incorporate their research findings
Facilitating the actual conversation and activity
Pairing with another team member to help them develop facilitation skills
Product Team Workshops
Workshops on the team level were typically focused on ideating potential product solutions to prioritized problems.
I would run these activities with product managers, engineers, and data analysts to come up with and refine ideas based on a problem statement or How Might We? prompts.
After multiple rounds of generation, sharing, refinement, and voting, I would typically take an idea and create some rough workflows and concepts to refine with the team and then prepare for testing with our users.
Organizational Workshops
These workshops were centered on coming up with net-new product ideas to diversify the company portfolio.
For the effort below, I was co-facilitating for a group of product managers, UX designers and researchers, and data analysts.
We conducted sessions over the course of two weeks that included activities like:
Reviewing prior internal and external research
Problem statement generation
Solution ideation and refinement
Solution prioritization and voting
Lean Startup Canvas creation
This effort resulted in one of our group’s ideas being chosen by the organization to pursue and research further for potential investment.
I also shared some facilitation best practices and learnings with other groups in the organization, shown in the video here.